Remote Office Manager – Plumbing & Heating (Housecall Pro)

About this role

About Offshore Launch : Offshore Launch is a business and growth operations firm helping home service owners scale their operations. We design, build, and staff business and revenue operations so the shop runs on clear process, technology and data - so owners can work on the business instead of being trapped inside it. We are a people-centered agency with a passion for leaving every employee and client in a better position than we found them.

Why Join Offshore Launch ? Impact the growth and success of small and medium-sized businesses. Work in a people-first, remote environment that values career growth. Access comprehensive benefits that include HMO, PTO, transparent bonus, raise and career pathways - with an overall emphasis on teamwork, collaboration, and work/life balance. Contribute to a culture that values partnership, service, and excellence. Who We Serve We serve family-owned and owner-operated home service businesses (i.e.

plumbing/HVAC) on Housecall Pro, ServiceTitan, and comparable field service platforms. We equip them with the operational infrastructure and talent to run day-to-day operations, so they can focus on field development, sales, and growth. This role supports a family-owned plumbing and heating company running on Housecall Pro and Gusto. You’ll be the administrative backbone of the business: taking calls off the owner’s cell phone and running every booking, schedule change, invoice, permit, and new hire so the owner can stay in the field.

Responsibilities: Own call handling and booking: answer every inbound call plus LSA and Angi leads, book the diagnostic/dispatch visit on the first call (no pricing over the phone), and route unusual calls (e.g., boiler work) to the owner. Own the Housecall Pro schedule: book arrival windows, reshuffle the day when a plumber sells a larger job (tankless, dig), and handle every customer reschedule. Invoice every job in Housecall Pro, collect payment at completion, and run the AR follow-up process through to collections.

Manage card-on-file and net-30 terms for commercial accounts. Log every flat-rate estimate in Housecall Pro and keep its status current. Run payroll, onboarding, and offboarding in Gusto, including I-9s and new-hire paperwork, uniforms, and tracking of each plumber’s iPad, company card, and van. Pull permits, book equipment (e.g., backhoe) for dig jobs, send COIs to cities and commercial customers, and track license renewals.