Remote Danish-speaking E-commerce Representative, Samsung

About this role

We are looking for Danish-speaking customer-oriented and empathetic individuals to join our dedicated eCommerce Support Team for Samsung at Transcom. As an eCommerce Customer Support Representative, you’ll play a vital role in enhancing our client’s customers’ shopping experiences by providing exceptional service and support throughout their online purchasing journey. Transcom is a global community of customer experience experts.

We’re agile, curious, driven, and committed lifelong learners who care deeply about delivering world-class service for some of the world's most beloved brands. We're now looking for Norwegian-speaking customer champions who love interacting with people, genuinely care about delivering stellar customer experiences, and thrive in dynamic, fast-paced environments. What can you expect? At Transcom, you’ll become part of an inclusive, international environment where you feel welcomed, encouraged, and supported from day one.

We invest in you and your future. Fully remote role, where you can work from home if you life in Sweden A hybrid solution if you live in the Stockholm area, where you can combine working at the office and from home Competitive salary Comprehensive training program Career advancement opportunities Collective agreement & pension plan Health & wellness benefits Free access to gym in the officebuilding A dynamic and inclusive work environment Start date: 16.11.2026 Join us as an eCommerce Customer Support Representative! Transcom is at the forefront of innovation, including in the online shopping experience.

In this role, you’ll focus on ensuring customer satisfaction throughout their eCommerce journey—from purchase to delivery and beyond. You’ll actively listen, empathize, and engage with customers, offering tailored solutions, advice, and information. Your goal will be to help our customers have seamless, positive interactions every time they shop with our clients. What are we looking for? Intermediate English (B2+) – both written and spoken.

Native or fluent in Danish. Previous customer service experience, especially within retail, eCommerce, or any customer-focused role, is highly valued. Excellent communication skills with an ability to empathize and build rapport. Positive attitude, resilience, and ability to handle challenging customer interactions gracefully. Good problem-solving skills, with the creativity to offer quick and effective solutions. Ability to multitask comfortably in a fast-paced environment.