UK remote
Regional Fire Account Manager
About this role
What you will do... Achieve and exceed individual sales KPIs across activity, revenue, margin and new business. Actively manage an allocated customer base to maximise retention, customer satisfaction and revenue growth. Identify and develop new business opportunities within the Fire market through prospecting, networking, referrals and targeted business development. Develop strong relationships with existing and prospective customers to understand their business needs and identify opportunities for Fire solutions.
Generate opportunities through cross-selling and upselling across the Securitas Technology product and service portfolio. Proactively prospect within an allocated geographical territory to increase the Securitas Technology customer base. Manage the complete sales process from initial prospecting through qualification, design, proposal, negotiation, successful close and after sales. Develop and maintain a healthy sales pipeline, ensuring opportunities are progressed in a timely and structured manner.
Ensure all customer interactions, activities, opportunities, quotations and pipeline information are accurately maintained within the CRM system. Work closely with the Fire Team Lead to provide accurate and timely sales forecasts. Understand customer requirements and provide solutions that meet both their operational and commercial needs. Maintain a strong understanding of Fire products, services, technologies and market developments.
Keep up to date with new products and solutions and confidently communicate their benefits to customers. Work collaboratively with internal teams including Operations, Projects, Service, Estimating and other Sales functions to ensure a joined-up customer experience. Ensure proposals and quotations are commercially sound, accurate and delivered within agreed timescales. Monitor competitor activity, market developments and customer trends and communicate relevant information to the Fire Team Lead.
Prepare and participate in regular pipeline and performance reviews with the Fire Team Lead. Contribute to team meetings, sales campaigns and strategic initiatives designed to grow the Fire business. Ensure a professional and customer-focused approach throughout the entire sales process. Observe all health and safety requirements, ensuring that you and others around you operate in a safe manner. What is required... Active management of your own accounts to increase retention and spend.