Regional Aftersales Manager - France

About this role

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility. We are seeking a highly experienced and customer-focused Regional Aftersales Manager to support Lucid's aftersales operations in France.

The role is responsible for service performance, customer experience, field quality management, warranty administration, technical escalation management, service partner governance, and operational readiness across the French market. As part of Lucid's National Sales Company (NSC) model, the Regional Aftersales Manager serves as the primary interface between Lucid Europe, Lucid France, Authorized Repairers, Agents, and contracted service providers.

The role retains accountability for aftersales performance, field quality, technical capability, and customer outcomes while governing partner execution against Lucid standards, service levels, operational KPIs, and customer experience requirements. The position reports to the France Country Director , with a functional reporting line to the Sr. Manager, Aftersales Operations Europe, and serves as the local owner for service performance, field quality, technical escalation management, warranty governance, and customer satisfaction across the French market.