EU remote
Reconciliation Administrator
About this role
At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better. Role Overview: Could you be our next Reconciliation Administrator ? Globe Life is looking for a Reconciliation Administrator to join the team! In this role, you will be responsible for serving as the primary system administrator and technical liaison for both the Workday ERP and Trintech reconciliation platforms, ensuring data integrity, resolving technical issues, and providing first-level user support.
You will manage system configuration, file transmission processes, and reconciliation matching rules while supporting bank and GL reconciliations in compliance with SOX guidelines and company policy. This role works closely with the Reconciliation Department Manager to implement new systems, train staff, and drive continuous process improvement. This is a remote / work-from-home position. What You Will Do: Own system configuration, matching rules, user access and security, and performance monitoring for both Workday ERP and Trintech platforms.
Test system updates and enhancements and document all configuration changes. Perform daily verification and balancing of all file transfers to and from Workday and Trintech. Troubleshoot transmission errors and automated feed failures, validate data accuracy, and maintain transmission logs. Provide first-level technical troubleshooting for reconciliation staff and escalate complex issues to Workday, Trintech support, or IT as needed.
Document issues and resolutions, tracking them through to closure. Configure new accounts and templates in Trintech and support system implementations. Train other departments and end users on reconciliation best practices and software use. Perform and review bank and general ledger reconciliations in accordance with SOX guidelines and company policy. Research and resolve outstanding reconciliation items, including unmatched items, paid-not-issued items, and amount differences.