Quality Specialist, Trust & Safety Operations

About this role

Brief info about Vinted Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third. The Vinted Group is made up of three business units that support this mission: Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories.

Our platform connects millions of members across 20+ markets, helping great items find a new life. Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces. Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe.

Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members. Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. Information about the position Quality Programs is looking for Quality Specialists in total within Trust & Safety Operations.

These roles will support the following moderation specializations: Counterfeit, Obvious Counterfeit, and Catalog & Commerce. As a Quality Specialist within the Quality Programs team in Trust & Safety Operations, you will be responsible for the dedicated area's quality measurement. In this role, you will monitor the quality of moderators and work with partners or internal teams to ensure the highest decision quality within the area by accurately measuring quality and escalating any issues to the relevant teams.

In this position, you’ll Perform Quality checks and Audits, analyse the results and escalate problems Perform data monitoring and analysis: Regularly monitor and collect decision quality data from various sources to ensure accuracy and completeness, and analyse data to identify trends, patterns, and areas in need of improvement Develop quality processes: Co-create cross-team quality-related processes to ensure effective problem solving Ensure seamless reporting and documentation: Prepare reports summarising findings from data analysis, highlighting potential areas for quality improvements while maintaining detailed documentation of quality assessment results, analyses, and corrective actions Effectively collaborate with external and internal stakeholders: Work with cross-functional teams to develop and implement quality improvement initiatives Work on quality program optimisation: Participate in the development of quality standards and continuously optimise quality processes Serve as the quality SME for the moderation area, providing expertise and facilitating communication with stakeholders as needed for all quality-related matters About you Strong analytical skills, data-driven state of mind, and demonstrable ability to interpret complex data and transform insights into actionable plans.