Public Safety Telecommunicator (Office Automation)

About this role

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Management may select at any of the grade levels announced. This recruitment provides promotion opportunity to the target grade of the position without further competition when selectee is eligible and recommended by management.

Specialized Experience required at the GS-05 level: One year of specialized experience which includes 1) Receiving incoming calls for service and obtaining information necessary to determine the appropriate course of action; and 2) using automated systems to enter, update or maintain service records or other information. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR Education: Four years education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. (NOTE: Must provide transcripts). OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12.

Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages. Specialized Experience required at the GS-06 level: One year of specialized experience which includes 1) Answering emergency and/or non-emergency calls within a public safety communications center using established procedures; and 2) operating emergency communications/computer-aided dispatch equipment to assist with dispatching public safety resources.