Public Notice - Information Technology Specialist (Direct Hire)

About this role

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for the GS-11, you must have one year of directly related specialized experience equivalent to the GS-09 level: Independently executing segments of IT work (e.g., configuring platforms, developing scripts/components, conducting system tests, or performing systems analysis) and documenting results to support operational readiness and compliance.

Resolving incidents/problems by analyzing logs and performance data, proposing corrective actions, and coordinating with customers and SMEs to restore services. Preparing technical artifacts (requirements, design notes, SOPs/runbooks) and communicating findings/recommendations to stakeholders, demonstrating the four core competencies. To qualify for GS-12, you must have one year of directly related specialized experience equivalent to the GS-11 level.

Leading complete work packages or projects, defining scope/methods, integrating configurations across systems, conducting cybersecurity/control assessments, and ensuring conformance with standards and architecture. Serving as a technical resource, reviewing/approving submittals, adjudicating technical issues, and advising management on trade-offs, risk mitigations, and investment decisions using competency-based practices.

Establishing and tracking service performance measures (availability, capacity, reliability, customer satisfaction) and driving process improvements. To qualify for GS-13, you must have one year of directly related specialized experience equivalent to the GS-12 level. Acting as a senior specialist/SME for one or more specialties (e.g., enterprise architecture, network services, security, applications), integrating cross-functional inputs and overseeing compliance and quality across projects.

Leading multi-stakeholder initiatives, negotiating priorities, resolving complex integration issues, and aligning solutions with mission, architecture, and governance. Institutionalizing best practices and standards (e.g., architecture blueprints, secure configurations, change/asset management) and mentoring staff using competency-based frameworks. To qualify for GS-14, you must have one year of directly related specialized experience equivalent to the GS-13 level.