PSS Slovenia Manager

About this role

The primary purpose of this role is to manage, lead and co-ordinate Eurofins Professional Scientific Services (PSS) teams, and their on-site leaders, to ensure that teams are operating at the highest quality and productivity standards, that they have high levels of morale and retention, and the agreed client requirements are entirely satisfied so that client expectations are met or exceeded through effective leadership and quality operational management.

This person will be a key point of contact for the clients from an operational management point of view, a key point of contact to link with Senior Management and their peers across Europe. Job Responsibilities Implementing new scientific services scopes of work with clients. Project managing the implementation to steady state and monitoring ongoing service excellence. Effectively organising, coordinating and managing the PSS teams so that productivity, quality, documentation, work schedules, safety and housekeeping are run at maximum efficiency.

Ensuring that the client gets the best possible service by continually reviewing best practice in relation to both commercial and quality issues and ensuring 100% ethical work standards and quality standards compliance. Ensuring that client turn-around times are established, agreed upon and communicated effectively to the teams so that these turn-around times are met consistently. Building and managing client relationships.

Establish and maintain clear lines of communication and rules of engagement between the client and the team members. Engaging with Business Development and Key Account Managers to ensure opportunities with existing clients, and new opportunities, are identified and pursued. Development, coaching, motivation, and morale of team members, both leadership and scientist level, through effective teambuilding and use of reward and recognitions systems celebrating team success.

Development and mentoring of on-site leadership to ensure sub-teams are meeting all client metrics, team objectives are clear and teams are motivated to achieve those objectives. Managing a system for tracking staff morale, development and stability in order to maintain a minimum level of staff attrition. Communicating regularly with the client and Eurofins colleagues to ensure information is shared effectively and actions are taken immediately.