Provider Engagement Specialist (Mexico)

About this role

Radiology is the second most used healthcare service, used by over 51% of the workforce annually. Despite the critical role of radiology in healthcare, the process for undergoing a medical imaging exam has remained unchanged for decades. OneImaging is solving this with a concierge approach and a premium-quality radiology network of over 5,000 vetted providers across 48 states, which also reduces imaging costs by 60-80%.

Our solution helps patients and families access essential radiology services at fair prices and without surprise bills, all while delivering immediate savings and ROI for employers and payers on every exam. Position Summary We are seeking a Provider Engagement Specialist to support imaging providers across the United States as they interact with OneImaging workflows and ensure a smooth, high-quality experience. This role is responsible for handling provider inquiries, troubleshooting issues, and delivering timely, professional support throughout their interactions with our platform.

This position is critical to maintaining strong provider relationships and ensuring an exceptional service experience. Key Responsibilities Provider Support & Communication Respond promptly and professionally to inbound and outbound provider calls. Provide clear, accurate information using internal systems, reference tools, and workflow knowledge. Strive for first-call resolution whenever possible. Maintain a positive, service-oriented, and solution-focused tone in all provider interactions.

Documentation & Workflow Management Document all provider interactions and outcomes in the Phone Tracking System with accuracy and clarity. Ensure timely completion of documentation after each call. Identify workflow or system-related issues and escalate them to the appropriate internal teams when needed. Collaboration & Team Engagement Work collaboratively with internal departments to ensure provider questions or issues are fully resolved.

Participate in team meetings, workflow trainings, and quality review sessions. Contribute to a supportive and cooperative team environment. Core Competencies Communication: Clear, professional, and courteous verbal and written communication. Accuracy & Attention to Detail: Ensures consistency and correctness in documentation and workflow adherence. Learning Agility: Quickly absorbs new information, adapts to workflow updates, and applies feedback.