Project Director, Qualitative Research

About this role

The mission of the Project Director is to successfully manage and deliver international Market Research projects, providing excellent client service and achieving project financial goals, demonstrating superior level of knowledge and expertise in project management and fieldwork, with strong focus on healthcare and ability to handle projects of high complexity. The role requires supporting the training and guidance of the more junior team members.

The Project Director is also responsible for contributing and supporting improvement plans on internal processes and client service policies across the project lifecycle. Essential Duties and Responsibilities: Including, but not limited to the following: Manage international market research projects through entire project lifecycle, ensuring client satisfaction and project financial goals are at core of decision making, keeping ownership of all aspects of the project, including: Project specifications review, project set up, resource planning, fieldwork and timelines planning Coordination of project kickoff meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities Programming, translations, overlays and testing, ensuring quality standards and timelines are met Project launch execution and analysis, with detailed feedback to clients with a solution approach Fieldwork management, delivering timely and high quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery via maximisation of internal sample, custom recruitment and partner onboarding, controlling project budget and achieving project financial goals Ensure market research participants have a positive project experience by following sampling practices, and ensuring incentive approvals and project queries are handled in timely manner Provide to client the agreed deliverables within expected timelines and quality Meet billing deadlines and goals, ensuring high adherence to internal processes Support in the training and management of Junior Project Managers.

As well as the delegation of work. Collaborate with senior management to lead, motivate and develop junior staff. The Project Director will ensure, through efficient management and their own administration, all jobs are carried out within agreed timing schedules and budgets to the level expected by both the client and M3. Comply with M3’s operating and sampling procedures, and ensure all practices and systems follow the ISO Accreditation.