Program Support Specialist

About this role

You must meet all the requirements below by the closing date of the announcement and they must be clearly identified in your application, resume, or supporting documents. This includes any general and specialized experience, education, and/or selective placement factors mentioned. These are used to determine if you possess the knowledge, skills, and/or abilities to successfully perform in this position. BASIC REQUIREMENT To qualify at the GS-09 level, yyou must have one-year of specialized experience equivalent to the GS-07 grade level or comparable pay band in the Federal service or equivalent experience in the private sector which has equipped you with the particular knowledge, skill, and abilities to successfully perform the duties of the position.

Typically we would find this experience in administrative office work such as: demonstrated knowledge and expertise in the use of EDIS or a similar electronic docketing system; preparing Federal Register notices or similar documents for publication; processing surety bonds submitted in investigative proceedings; answering general inquiries from customers regarding the work of an office; keeping senior staff informed on the status of items; answering questions on the procedures and/or functions of an organization; exercising discretion and use of tact and diplomacy in accomplishing work; preparing a variety of correspondence which required formatting, editing, and ensuring proper punctuation and grammar; preparing reports using advanced computer software, such as spreadsheets, Power Point presentations, importing graphics into text, adding boxed explanatory text to graphics, etc.; organizing and maintaining record systems, including automated tracking systems; and preparing draft documents with attention to detail, including drafts based on verbal instructions and drafts based on examples.

At this level, your work must have been accomplished independently, with responsibility for proposing solutions to problems. Your resume must clearly document this experience. OR GS-9 level, you may qualify using one of the following options: master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related To qualify at the GS-11 level, you must have one-year of specialized experience equivalent to the GS-09 grade level or comparable pay band in the Federal service or equivalent experience in the private sector which has equipped you with the particular knowledge, skill, and abilities to successfully perform the duties of the position.