Program Support Specialist

About this role

You may qualify at the GS-09, if you fulfill the following qualifications: A. One year of specialized experience equivalent to the GS-07 grade level in the Federal service: Performing recurring administrative duties, coordinating office support functions, and maintaining organized tracking systems or databases to ensure efficient daily program operations; Gathering, compiling, and consolidating data or reports from established sources to assist higher-level analysts in evaluating program efficiency or compliance; Serving as an initial point of contact for office inquiries, distributing information to staff, and assisting in the preparation of routine correspondence or standardized meeting materials.

OR; B. I have master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D., if related; OR; C. You have some specialized experience as described in A, but less than one year; and you have more than one year but less than two years of education as described in B. You have computed the percentage of the requirements that you meet, and the total is at least 100%.

(To compute the percentage, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond the first year by 18. Add the two percentages. The total percentage must equal at least 100 percent to qualify.) You may qualify at the GS-11, if you fulfill the following qualifications: A. One year of specialized experience equivalent to the GS-09 grade level in the Federal service: Analyzing administrative processes and operational data to recommend strategic adjustments to internal workflows, guidelines, and Standard Operating Procedures (SOPs) that enhance office efficiency.

Monitoring and coordinating administrative program areas (such as procurement tracking, records disposition, or contract deliverables) to ensure strict compliance with federal and agency regulations. Collaborating with cross-functional stakeholders to resolve moderately complex administrative issues, advising staff on regulatory applications, and drafting non-routine reports or briefings on program status. OR; B. I possess 3 full years of progressively higher-level graduate education or Ph.D.