Program Support Clerk

About this role

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/05/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-05 position you must have served 52 weeks at the GS-04. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of Nursing Service mission, policies, procedures and objectives as applicable to position.

Applies knowledge to solution of the procedural and service tasks to assist with the administrative and clerical functions and communication of the service. Knowledge of VAMC organization, lines of communication, and functions of services, such as community services, fiscal service and business office. Knowledge of VA regulations and policies related to current style, format, preferred grammar, spelling·, punctuation, capitalization and lines of communication for preparation of VA and non-VA correspondence.

Knowledge of the scope of services/programs and eligibility requirements offered by various agencies/facilities in the community. Knowledge of Medicare guidelines for home care services as well as the regulations governing certification and recertification of order provided by home health/hospice. Knowledge and skill in telephone interview to elicit appropriate information from caller to appropriately disposition the call.