Program Support Assistant

About this role

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization.

Specialized experience includes: Experience providing administrative and Technical Support within a clinical, prosthetics, or durable medical equipment (DME) program. Skill in reviewing, tracking, and processing prosthetic consults, purchase requests, and medical documentation. Experience coordinating with interdisciplinary clinical teams (e.g., Nurses, Therapists, Providers) to ensure timely completion of prosthetic actions.

Experience using VA systems such as CPRS, VistA, Prosthetics Package, ECMS, and the Financial Management System to enter, update, or retrieve data. Demonstrated ability to communicate professionally with veterans, caregivers, patient advocates, and staff to address inquiries or results service-related issues. Experience prioritizing multiple time sensitive tasks and maintaining accuracy at a fast-paced healthcare environment.

Knowledge of prosthetic items, services, and procurement workflows sufficient to support accurate ordering and documentation. Demonstrated proficiency in using VA prosthetic and clinical information systems (such as CPRS, Prosthetics Package, and VistA) To process consults, create purchase orders, and manage prosthetic workload. The ability to accurately navigate these systems and perform technical actions is essential for day one functionality in this position.

Strong interpersonal communication skills and the ability to navigate sensitive conversations with veterans, clinical staff, and service leaders. Proven ability to work independently with minimal supervision while maintaining high accuracy and attention to detail. Skill in analyzing workflow issues and recommending administrative improvements to enhance efficiency in veteran service delivery. Familiarity with procurement regulations, purchase card processes, or durable medical equipment vendors and ordering procedures.