Program Support Assistant

About this role

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/19/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-05 position you must have served 52 weeks at the GS-04. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Provides excellent customer service and communicating professionally with Veterans by telephone and in person. Manages high-volume telephone calls and documenting patient interactions in an electronic health record (CPRS/Cerner or comparable EHR).

Maintaines spreadsheets, and reports using Microsoft Excel, Word, and Outlook. Experience with Teams messages, faxing and filing. Prioritizes multiple tasks while meeting deadlines in a fast-paced clinical environment. Collaborates with interdisciplinary teams, including providers, nurses, and Medical Support Assistants, to coordinate patient care. OR, Education: Applicants may substitute education for the required experience.

To qualify based on education for this grade level you must have Successfully completed four (4) years of education above high school level in any field which high school graduation or the equivalent is a pre-requisite. This education must have been obtained in an accredited business or technical school, junior college, college or university. Note: Transcripts are required. OR, Combination: Applicants may also combine education and experience to qualify at this level.