Program Support Assistant

About this role

To qualify for this position, applicants must meet all requirements by the closing date of this announcement,10/20/2026 Time-In-Grade Requirement: GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization.

Specialized experience includes: Proficient in the use of Employee Health regulations and procedures in order to process work and advise medical center employees and supervisors and resolve problems. Working knowledge of the Federal Employee Compensation Act, OSHA regulations, and other occupational related statutes, regulations and policies. Working knowledge and skills related to operation of a computer, EMR and related software programs.

Proficient in the use of Microsoft Office (e.g., MS Word, MS Excel, MS PowerPoint), Microsoft Outlook and other similar software utilized in the course of Employee Health functions. Knowledge of correspondence formats and procedures in order to prepare responses and memos on various programs and to provide reports. Knowledge of English, grammar, spelling and punctuation. Performs typing/word processing at a proficiency level of at least 40 words per minutes.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Qualification based on education is generally not applicable. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.