Program Specialist I

About this role

The Program Specialist I is responsible for building and maintaining relationships with Hiring Managers and managing the full lifecycle of the requisition process including requisition intake, shortlisting, sourcing management, onboarding, worker assignment management, time and expense management, offboarding and reporting. The Program Specialist I, acts as a talent advisor to support our clients through the requisition fulfilment process to ensure quality talent is acquired in a timely manner.

Responsibilities: • Assist client managers during all stages of the contract labor acquisition process including: requisition intake, sourcing, and candidate shortlisting and interviewing • Demonstrate recruitment expertise by preparing insightful questions appropriate for the position prior to conducting requirement intake session with hiring managers in order to gather detailed job descriptions to distribute to supply base • Document requirement intake conversations in appropriate database (VMS, AGS360) • Utilize reports to manage open requirements to advise managers on status of requirements and monitor supplier sourcing strategies to ensure timely response • Discuss with HM agree upon expectations, timeframes, feedback, roles and responsibilities of everyone involved in the requisition fulfilment process • Coach, manage and oversee performance of participating staffing suppliers • Document all client/ supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction in CRM system • Monito performance against contract SLA’s , requisition aging, invoicing, time and expense entry and vendor compliance tracking • Maintain and update monthly activity and performance reports • Provide constant interaction via face to face, email and phone with client, staffing vendors, contract personnel and other partners • Assist with worker assignment management (cost center changes, extension of contract assignments etc.) to improve data integrity • Liaison with managers, vendors and security department to ensure all necessary paperwork is completed and collected prior to starting assignments and at end of assignments • Ensure all work orders are closed in the system with accurate finish reasons when notified of an end of assignment and appropriate departments are notified (i.e.