Program Manager (Digital Experience and Executive Operations)

About this role

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement.

SPECIALIZED EXPERIENCE IR-01: To be minimally qualified for this position, you must have at least one (1) year of specialized experience equivalent to the next lower-level payband or GS grade in the normal line of progression or comparable management or leadership experiences outside of Federal service. Qualifying experience must demonstrate experience managing complex executive operations, digital transformation, workflow or case-management programs, or comparable high-visibility organizational initiatives.

Experience working in an IRS leadership office is preferred. Your experience should demonstrate: Supervising and leading staff, including setting priorities, evaluating performance, developing employees, allocating resources, and fostering a high-performing work environment. Planning and managing high-priority executive operations, including executive correspondence, clearance processes, action tracking, and multiple sensitive assignments involving competing deadlines and executive-level interest.

Leading digital transformation and business process improvement, including workflow automation, case management systems, dashboards, portals, or document management; overseeing requirements, testing, deployment, change management, training, or user adoption. Developing and improving enterprise policies, processes, and performance, including IRM guidance, SOPs, governance and records-management requirements, performance measures, and operational improvements; coordinating complex initiatives with senior executives, IT, legal, privacy, disclosure, records management, contractors, vendors, and other stakeholders.