Program Manager (Department Manager)

About this role

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement.

QUALIFICATION REQUIREMENTS: SPECIALIZED EXPERIENCE: To be minimally qualified for this position you must have at least one year of specialized experience equivalent to the next lower-level payband or GS grade in the normal line of progression in the Federal Service. Specialized experience would include one year of substantive supervisory or program management experience at the GS-11, 12 or 13 level or equivalent level.

Examples of specialized experience for this position may include: Experience addressing error trends and performance gaps, including reviewing quality reports and conducting root cause analysis in identifying risks, evaluating workflows, and implementing procedural or training improvements (Continuing Professional Education (CPE), needs-based training, etc.) Experience with work systems (e.g., Integrated Data Retrieval System (IDRS), Accounts Management System (AMS), Embedded Quality Review System, National Quality Review System (EQRS/NQRS), Servicewide Electronic Research Program (SERP), etc.) and processes which affect assigned functions and decisions concerning workflow, production, and quality; Real-time and long-term inventory management, including workload balancing and resource allocation; Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers; providing feedback on employee writing and performance.

Providing clear instruction to audiences at all levels (frontline staff, operation managers, executives, etc.) Applying official regulations other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and oversight of personnel including disciplinary processes (e.g., writing counseling memos, developing action plans/Performance Improvement Plans (PIPs) etc.) using Internal Revenue Manual (IRM), Code of Federal Regulations (CFR), Servicewide Electronic Research Program (SERP) or other official guidance.