Program Manager (Customer Success)

About this role

📋 Description Own the full lifecycle of strategic ecosystem accounts, from kickoff through delivery, renewal, and Lead client kickoffs, manage scope through a structured change-order process, oversee end-to-end Operate day-to-day governance frameworks (RASCI, workstreams), maintain core program artifacts, and Coordinate technical delivery across audit and engineering teams, manage dependencies, and make Synchronize delivery timelines with third-party providers and support commercial decisions.

Facilitate dependency mapping and risk management, maintaining risk/compliance registers. 🎯 Requirements 5+ years in Technical Program Management, Technical Account Management, Customer Success Proven track record managing complex multi-stakeholder technical delivery on time and within scope Technical background sufficient to review code at a high level for estimation; not required to Deep understanding of blockchain ecosystems, L1/L2 infrastructure, and open-source business models.

Solidity or Rust reading proficiency, or hands-on cybersecurity experience. Exceptional relationship-building skills. 🎁 Benefits Company gatherings around the world Fully remote work Flexible time off 8 weeks paid leave for primary caregivers, 4 weeks for secondary caregivers, and a one-time $3,600 Up to $500 in equipment support for home office Medical insurance

Source listing: empllo_remote