Program Manager

About this role

Experience: You qualify for the GS-15 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Directing program office components and managing CBP-wide program segments by planning, organizing, coordinating, and evaluating professional, technical, administrative, and communication-related programs and services across subordinate units within established annual and multi-year work plans.

Establishing managerial and administrative objectives by developing long-range plans and identifying resources needed to support efficient and effective program operations within approved timelines and organizational priorities. Evaluating program effectiveness by analyzing performance data, identifying trends, and presenting findings and recommendations to senior leadership on scheduled reporting cycles. Determining program areas requiring further review or evaluation, providing enterprise-level program perspective, and serving as a lead or integrator for selected programs, projects, or initiatives while coordinating cross-organizational action items with DHS, CBP, headquarters, field offices, and external stakeholders.

Managing operations, policies, resources, and new or continuing initiatives for a major program office with broad organizational impact by overseeing budget allocations, monitoring internal controls, and identifying policy or operational gaps for management action. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 10/19/2026.