UK remote
Product Owner (12-Month FTC)
About this role
We are looking for a Product Owner to take responsibility for two established services supporting complaints handling and quality assurance across Retail. Both products are live and already supporting a significant user community. The next phase is about making them even better: delivering priority enhancements, increasing adoption, responding to regulatory and audit requirements and finding practical ways to improve customer operations.
This could suit an experienced Product Owner, but it could also be a strong development opportunity for someone from a change, business analysis, business improvement, operations or Agile delivery background. You will need to be comfortable working with different stakeholders, using evidence to prioritise work and turning business needs into clear outcomes. You will not be expected to manage everything alone from day one.
A structured transition and support will be available from the hiring manager, existing Product Owners and colleagues with detailed knowledge of the services. What you'll be doing: Owning and prioritising the roadmap and backlog for two established services Delivering agreed enhancements and follow-on functionality Driving adoption across customer operations teams Identifying opportunities to improve processes and operational efficiency Managing product input into regulatory, risk and audit actions Working with development teams and other Product Owners to secure delivery capacity Influencing stakeholders and coordinating subject matter expertise and user testing Communicating priorities, progress, outcomes and benefits to senior stakeholders Who we're looking for: Experience delivering change, business improvement, analysis, product activity or Agile delivery Strong stakeholder management skills across operational, technical and senior audiences Evidence of prioritising competing requirements and making clear, evidence-based decisions Analytical capability and confidence using data to explain outcomes and benefits Experience translating business needs or user feedback into structured improvements Confidence working autonomously while recognising when to escalate or seek support Clear communication and the ability to build alignment across different teams A practical, curious and collaborative approach to improving services Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you.