Product Operations Specialist L3

About this role

📋 Description Provide support for common customer inquiries received by email to ensure customers have an Assess the nature of product or service issues and resolve basic-to-intermediate level problems. Log customer interactions and tag/categorize issues accordingly. Learn new processes across a variety of subject areas and ensure our operations are running Respond to and action incoming carrier partner notifications.

Quickly and confidently triage complex issues to the Level 2 team. 🎯 Requirements Ability to work in rotational shifts 18:30 - 3:30AM or 21:00- 6:00 IST You're thorough, organized, and detail-oriented, and you're able to prioritize and execute multiple Experience Required: 3 - 7 Yrs (depending on candidature) Previous experience into Advanced Email writing, handling international escalations (voice, chat International stakeholder handling Monitoring tasks and queues, ensuring SLAs aren't breached for self and the team 🎁 Benefits Competitive pay Generous time off Ample parental and wellness leave Healthcare Retirement savings program Offerings vary by location

Source listing: empllo_remote