EU remote
Product & Operations Management Apprentice
About this role
Hi, we’re Back Market. We’re here to help make tech reliable, affordable, and better than new . We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows.
From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have. Are you ready to join us? JOB DESCRIPTION: We are looking for a passionate and motivated Product & Ops Manager Apprentice to join our Telco team. This apprenticeship offers a unique opportunity to contribute to the Telco team’s mission, which is to empower millions of customers across Europe and the US to make smarter, greener, and more affordable choices when buying devices and mobile plans, both online and in-store.
We build seamless customer journeys and scalable operations to bring refurbished devices and connectivity together through partnerships with established telcos, responsibly and at great value. YOUR MISSION (IF YOU ACCEPT IT): 🥇 As a Product & Ops Management Apprentice in our Telco track, you’ll manage an end-to-end mobile app project, with high exposure and business impact, allowing you to contribute across the full product lifecycle.
You’ll partner daily with developers, product and operations managers, and cross-functional stakeholders to ship meaningful improvements to our customer experience and operational efficiency. This role is perfect for someone who’s organised, resourceful, and a clear communicator, excited to learn by doing and eager to make an impact. Manage an end-to-end mobile app project, from discovery to launch, driving real business impact and collaborating with cross-functional teams.
Support product discovery for future features: review customer insights, user research, and analytics (Amplitude, Tableau, GSheet) to identify opportunities and pain points, contributing to problem framing, solution hypotheses, and prioritisation with the Telco PM. Drive delivery with the squad: collaborate daily with developers on user stories, acceptance criteria, and scope, participate in team rituals (stand-ups, planning, refinements, retros), lead QA and release readiness.