Product Operations Analyst

About this role

You’ll be responsible for monitoring the product functionality, investigating bugs, working with the CS team, and setting up queries and ad hoc data analysis whilst working alongside the product, CS, marketing and engineering teams to make sure the users are getting the best experience possible. NB: We are unable to accept applications from those who require sponsorship and those who hold an graduate visa. What you'll do: Action daily operational process controls and alerts.

Investigate, help diagnose and resolve issues, collaborating with the wider business. Timely and accurately deliver regular operational tasks and processes. Assist the wider business in providing the best customer support they can. Pull and analyse data using SQL. Provide data extracts, and dashboard reporting to all areas of the business, with a main focus on operational controls. Automate and optimise controls, processes and MI What we’re looking for: Microsoft Excel / Google Sheets - Basic to Intermediate Willingness to learn and drive efficiency Numerate with an analytical mind and strong problem-solving skills Meticulous with attention to detail Proactive with our core value “Make it Happen” in mind Fast learning, with the ability to multitask and prioritise workload appropriately Smart, with the ability to find solutions independently SQL - Intermediate level Nice to have You have worked in a tech environment before or have a strong interest in FinTech (think challenger banks, crypto and app-based investing) What we’re really looking for: ✍️ Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future.

Although we’re in the financial space, and under the scrutiny that comes with it, the current operations team works well together, and even sometimes with a smile. We’re sure you’ve got the technical skills, otherwise, you would have stopped reading by now, so let us be clear on what will make us want to work with you. We want a real person, with interests outside of work, to join our team. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction.