Product Manager (Onboarding)

About this role

We’re Capital on Tap 👋 💳 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that. Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started! 📍 London | 🏢 3 days in office Product at Capital on Tap 🚀 Our Product team sits at the heart of everything we build. We move fast, work closely with engineering, and obsess over outcomes for our customers. We're growing our Product team and are seeking a Product Manager to own end-to-end onboarding journeys across Credit and Banking, for both new customers and existing customers cross-selling into new products.

This means designing and optimising flows that live across our platform, from initial sign-up through to account activation. What you'll be doing: Owning the end-to-end design and delivery of onboarding journeys across Credit and Banking, for both new and existing customers Mapping the full journey including "unhappy paths", where customers drop off, get flagged, or need manual intervention, and optimising for efficiency Driving discovery and competitor research to identify opportunities to improve onboarding Collaborating with engineers and designers to scope solutions, balancing customer experience with system architecture and compliance requirements Presenting recommendations to stakeholders and driving delivery through to completion Thinking longer-term about platform capabilities, building reusable, configurable components that scale across products so we're not rebuilding the same journey six times over Using data and customer insight to prioritise the right problems, not just the loudest ones Help Capital on Tap achieve long term strategic dominance in the SME industry Our Values & Culture 🌞 Just Pilot: We never settle for "good enough".