Product Designer

About this role

PRODUCT DESIGNER ABOUT TETON On a night shift, three carers can be responsible for a hundred residents, each behind a closed door. Teton tells them what’s going on in every room, so they know who to check on first. We put a sensor in the ceiling of each room: an infrared camera wired to a small computer. The computer turns what the sensor sees into facts, like who is in bed, how fast someone is breathing, or whether someone has fallen.

We train one model in our office and copy it to every device, so every site improves at once. Staff get the facts through a mobile app on the floor, a desktop app for leaders and planning, and a screen on the wall. Around that sits the service: installation, onboarding, training, and a support chat any member of staff can use. Around 10,000 care staff use Teton in care homes and hospitals in the US, Denmark, the UK, and Switzerland.

Many of the falls we help prevent come from staff seeing what’s going on and planning their shift around it, rather than from alarms. THE ROLE You’ll design the apps care staff use every day, from the alarm a carer hears in the corridor to the overview a regional leader uses for every home they cover. You’ll report to Julius, who leads design, work alongside Balazs, our other product designer, and build directly with our engineers.

You’ll work with the AI team that trains our models and the engineers who run them at the edge, on what the models can see and how it reaches staff. Few product design jobs sit this close to the technology. Most of our users are floor staff, and many are new or temporary. Most never go deeper into the app than reacting when something happens, so it can’t have a learning curve. A smaller group of leaders, nurses and physiotherapists dig into the data, and the same product has to serve both.

WHAT YOU’LL WORK ON: - Agency with oversight. Good results only come from staff actually engaging with the product. To do this you have to design a product that gives accountability and agency to staff, whilst still giving the oversight to the leadership. It's a tricky balance to create for each workflow. - The same facts at every level. A night carer can finish a shift thinking it went well, then hear from a manager about a problem that was only visible on an executive’s dashboard.