Process Specialist

About this role

Organize and participate on teleconferences/meetings with all required participants to inform about actions to be taken. Active assistance on conference calls during the Major Incident procedure. Coordinate continuous improvement in working processes to increase customer satisfaction. Perform and quality check handover of tasks to other entities such as Problem Management teams. Participation in process related projects to ensure continuous improvement up to DT IT &Telecommunications standards.

Provide an interface between process and operational topics to ensure proper communication between different teams. Report regular KPI’s to Management and customers and set up actions in case of deviance to keep quality on an expected level. Education Secondary education degree Experience Overall overview of ICT industry environment an advantage, Experience with MS Excel, Experience of IT operations across at least 1area (e.g.

application operation, system operation, infrastructure, network, storage, desktop) an advantage , ITIL / Process knowledge an advantage, Languages German – minimum B2 (C1 or higher a distinct advantage), English – minimum B1 (B2 or higher an advantage), Others Excellent communication skills, Willingness to work on a 24/7 shift plan, Team player, flexible, responsible and pro-active, Customer orientated, Analytical skills, Stress resistant.

Benefits Possibility of Teleworking or Home office Cafeteria - individual financial benefit Trainings and development opportunities (Coursera, Percipio full access for free) Pension savings contribution Extra vacation days Referral bonus /financial/ Discounts at various providers in Košice Team buildings online Work-life Program and Coaching Health Weeks Sport Activities Weekend Events Doctors at workplace Credit card Rotations possibilities Deutsche Telekom IT & Telecommunications Slovakia s.r.o.

is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020. Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.