Principal Systems Engineer #628

About this role

Other Duties/ Responsibilities Participates in on-site and on-call rotation. Required Work Experience Eight to ten years of relevant work experience (GED), six to eight years (Associates), four to six years (Bachelor’s), two to four years (Master’s). Required Special Skills/ Knowledge As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role.

Provides long-range strategic planning activities for the Senate in the areas of information technology or telecommunications hardware, software, storage solutions, and networking systems; monitors the impact of technological developments; identifies emerging technologies. Provides expert-level technical support on Senate hardware, software, storage solutions, and network systems to vendors, other technical staff, and other divisions and departments; resolves critical and complex systems, applications, storage or communications performance problems.

Serves as project manager on assigned projects; plans, assigns, directs and coordinates work efforts; develops project plans, timetables and staff assignments. Customizes, tests, recommends and configures operating and network systems and software platforms; monitors, evaluates and resolves hardware/software configuration system performance problems; recommends third party software on other operating systems. Desired Qualifications Expert-level experience managing enterprise Cisco contact centers and telephony applications.

Expert-level implementation and support of complex Cisco IPT solutions with CUCM, Cisco Unity Connection, UCCE, and Voice Gateways using SIP protocol. Extensive knowledge and troubleshooting ability of the SIP Protocol. Applicants should be confident in their ability to design and configure technologies using the SIP Protocol, as well as troubleshoot SIP logs regardless of the application. Integration experience for third-party call recording applications.

Strong knowledge and experience managing and maintaining Windows Servers. Call Center and Contact Center knowledge and experience. Working Conditions The U.S. Senate network cannot be taken offline for maintenance during the workday, or while the Senate is in session. As such, maintenance windows may only occur at night, on weekends, and occasionally on holidays. Employees who perform systems upgrades, maintenance, wiring, backups, support our alternate data centers will have schedules that include working nights, weekends, and holidays.