Podcast Support Specialist

About this role

📋 Description Respond to inbound listener questions via email (sign-up issues, login problems, billing questions Troubleshoot common listener issues Flag recurring issues or trends in ticket volume to the team Look up listener accounts and take action within policy (updating account details, issuing refunds Explain how premium feeds, gifting, and subscription plans work in clear, friendly language Recognize outstanding issues or platform bugs and route them to the right internal team 🎯 Requirements 1–2 years of experience in a customer support role - SaaS, subscriptions, or consumer apps a plus A genuine customer-first mindset - You take pride in making listeners feel taken care of Excellent written communication - Clear, warm, and patient, even when explaining something A problem-solving mindset - Resourceful, curious, good at interpreting problems and breaking them Good judgment about what to resolve directly versus what to escalate Reliable and organized - Comfortable owning a queue of tickets on a part-time schedule 🎁 Benefits Comprehensive benefits program that gives eligible employees the flexibility to choose the right Three subsidized medical plans and two dental plans, provided by Aetna, which can be paired with

Source listing: empllo_remote