Phone Numbers Operations Specialist 1

About this role

📋 Description Champion the customer experience by managing inbound porting requests with care, urgency, and Collaborate with a diverse team of engineers, support agents, product managers, and carrier Proactively share insights, documentation, and solutions with peers and partner teams. Maintain accurate records of porting workflows, number hosting cases, escalations, and system usage. Follow industry and regulatory standards in number portability and telecom compliance.

Take initiative in solving problems and navigating complexity, even when documentation is limited. 🎯 Requirements 2 years of experience in BPO, customer campaigns, tech support, customer operations, product Bilingual: Spanish and English proficiency Strong organizational skills and ability to manage detailed processes with accuracy. Basic data analysis (Excel/Google Sheets, SQL), or automation tools. Structured thinking.

Basic AI prompting and workflow building. 🎁 Benefits competitive pay generous time off ample parental and wellness leave healthcare retirement savings program

Source listing: empllo_remote