Phone Number specialist 1

About this role

📋 Description Provide support to Twilio customers inquiries received by email to ensure customers have an Assess the nature of product or service issues and resolve basic-to-intermediate level problems. Log customer interactions and tag/categorize issues accordingly, Learn new processes across a Respond to and action incoming carrier partner notifications. Quickly and confidently manage complex issues in a timely manner for customers and internal teams 🎯 Requirements Willingness to work flexibly in rotational schedules.

2-4 years of experience working with global customers in the operations in the customers facing Basic technical skills including basic SQL and an understanding of APIs and data analytics. Empathetic and love working with customers and carriers to solve their problems and questions Detail-oriented with great organizational skills and comfortable with ambiguity. Above average written and verbal communication skills and are able to articulate concepts/ideas in 🎁 Benefits Competitive pay Generous time off Ample parental and wellness leave Healthcare Retirement savings program Offerings vary by location

Source listing: empllo_remote