People Systems Analyst

About this role

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results.

At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. At Snowflake, our People team is the backbone of an extraordinary employee experience. As a People Systems Analyst on the People Technology team, you'll serve as a key business systems partner — bridging the gap between our People Operations stakeholders and the platforms that power their work. You'll lead discovery, drive requirements, own testing, and see projects through from kickoff to hypercare — ensuring our HR and talent systems scale with the speed and complexity of Snowflake.

This is a hybrid role based in our Menlo Park, CA, Dublin, CA, or Bellevue, WA offices with a minimum of 3 days per week in-office attendance required. WHAT YOU'LL DO: - Partner closely with People Operations, Talent Acquisition, and HR stakeholders to conduct discovery, translate business needs into clear requirements, and recommend system solutions - Lead end-to-end project delivery for system implementations and enhancements — including requirements gathering, solution design, UAT planning and execution, cutover coordination, go-live deployment, and hypercare support - Create and own test plans, test scripts, and defect tracking; lead structured testing cycles and coordinate cross-functional testers to ensure quality outcomes before every release - Administer, configure, and support HR systems day-to-day, including ServiceNow HRSD and our Applicant Tracking System (Ashby), resolving production issues and delivering on enhancement requests - Triage and manage the support queue — troubleshooting system issues, researching root causes, routing escalations, and communicating resolution timelines to stakeholders - Ensure data integrity across HR platforms and downstream systems; adhere to data governance, compliance, and security policies - Document processes, configuration decisions, and procedures; assist with end-user training and quick reference guide creation - Leverage AI tools to improve, automate, and operationalize tasks and processes across the People Systems function OUR IDEAL CANDIDATE WILL HAVE: - 4+ years of hands-on business systems analyst experience in HR technology, including discovery, requirements documentation, testing, and deployment ownership on a project basis - Experience supporting system implementations in a high-growth, global environment - Demonstrated ability to lead UAT and regression testing — writing test scripts, organizing testers, tracking defects, and driving issues to resolution - Experience with cutover planning, go-live coordination, and hypercare support for system implementations or major releases - Excellent written and verbal communication skills; ability to translate business requirements into technical specifications and communicate technical concepts clearly to non-technical audiences - Strong analytical and problem-solving skills with a methodical, detail-oriented approach to documentation and process design - Ability to manage multiple concurrent projects and evolving priorities while maintaining quality and responsiveness to stakeholder needs - Customer-service orientation and a collaborative mindset — you follow up, you follow through, and you stay calm under pressure - Curiosity and experience experimenting with Snowflake AI tools such as Cortex Code and CoWork, as well as external AI tools like Gemini and ChatGPT, to improve day-to-day work BONUS POINTS FOR THE FOLLOWING: - Hands-on administration and BSA experience with ServiceNow HRSD — including catalog items, flows, HR case management, and configuration - Experience supporting or administering Ashby, or another comparable Applicant Tracking System - Hands-on Workday HCM experience — configuration, business processes, or production support - Familiarity with HR data governance practices and handling sensitive employee data Every Snowflake employee is expected to follow the company's confidentiality and security standards for handling sensitive data.