People Operations Generalist

About this role

About the Role We're looking for an experienced People Operations Generalist based in North America to build and run the people function at Pragma. This is a hands-on, full-stack People role: you'll own the day-to-day of how we hire, level, pay, develop, and support our team across the US and internationally. You are AI-native and have built automations and systems to enable your job and company. You'll partner directly with the founders, leadership, and Finance to keep Pragma a place where great people want to do their best work.

If you're energized by owning the full breadth of People - from an employment letter, to a compensation cycle, to a company offsite - and you want the autonomy to run, this is the role. What You'll Do People Partnering & Employee Relations Serve as the people point of contact for day-to-day people questions and general employee conversations Support managers and leadership through team changes, reorganizations, and evolving headcount needs Handle sensitive people matters - performance concerns, conflict, and terminations - with discretion and sound judgment Recruiting & Contracts Run recruiting end-to-end: sourcing, interview coordination, and managing candidates through to offer Draft and manage employment documentation for both FTEs and contractors - offer letters, employment agreements, and contractor agreements Design and continuously improve onboarding so new hires ramp quickly, and run a smooth, well-documented offboarding process Performance & Development Run Pragma's annual and mid-year performance review cycles end-to-end Build and maintain manager toolkits and enablement so managers can give effective feedback and run reviews well Own and maintain the company's leveling framework and career ladders Compensation, Leveling & Equity Partner with finance on company-wide compensation - benchmarking, banding, and running comp cycles Co-manage variable compensation plans for the Sales and Creators teams Partner with Finance on equity refreshers and broader equity administration Manage leveling and compensation approach as the company scales Payroll, Benefits & Compliance Run payroll for both employees and contractors, and manage the vendor stack (e.g., Rippling, Bennie, Sterling, Common Wealth) Administer benefits and 401(k), including open enrollment Manage Employer of Record (EOR) relationships for international team members and contractors Own immigration and relocation (immigration/emigration) matters, coordinating with counsel where needed Keep Pragma compliant with employment law across the jurisdictions where we operate People Operations & Offsites Plan and execute company-wide and sub-team offsites - logistics, budget, and programming Build the lightweight systems, documentation, and tooling that keep People operations running smoothly Requirements Experience 3-7 years in People Operations, HR, or a People Partner / HR generalist role Experience at a startup or high-growth technology company, ideally as an early or first dedicated People hire Hands-on experience across the full People stack - recruiting, compensation, benefits, payroll, and employee relations Track record of building People processes from scratch, not just administering existing ones Experience supporting distributed and international teams a strong plus Skills Fluency with compensation and leveling - banding, benchmarking, variable comp, and equity basics (comfort with tools like Pave a plus) Comfortable owning sensitive conversations and situations with empathy, discretion, and good judgment Highly organized and detail-oriented - you can run a comp cycle and a review cycle in parallel without dropping either Familiarity with modern People tooling (e.g., Bennie, Sterling, Common Wealth, and EOR providers) Self-starter who's comfortable building process and operating with autonomy Excellent communication skills across all levels of the organization Location & Logistics Based in North America Willingness to travel occasionally for offsites and team gatherings Remote-first with occasional team gatherings Apply at https://pragma.gg/careers (alt contact: [email protected] ) About Pragma & FirstLook ( www.pragma.gg | www.firstlook.gg ) Pragma & FirstLook are building the modern operating system for game development, trusted by over 2,000 game studios, including Square Enix, Sony, EA, Krafton, Scopely, Brain Jar Games, and more.