Payments Operations Lead

About this role

Hello. We’re Teya. Teya was founded on a simple belief: local businesses deserve better. They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services has made life harder for them - with clunky tools, poor support and complexity that gets in the way of running a business. Teya exists to change that.

We’re building a financial platform for local businesses across Europe - one built around simple tools, thoughtful design and real human support. Our Members rely on us to help them run their business with confidence, and that responsibility shapes the way we work. We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should go hand in hand. If you want to build meaningful products, solve real problems and make a genuine difference for local businesses, we’d love to hear from you The role The Payments Operations Lead brings Teya’s payments and settlement operations together into one reliable, well-controlled capability.

Today the operational work behind our outbound payments and merchant settlements is spread across many people and teams, and too much of it falls on our product teams, taking time away from building. This role changes that. You’ll own the day-to-day running of payments and settlements, standardise and document the core processes, put the right controls around them, and handle the steady stream of ad hoc issues that come with a fast-growing payments business.

It’s a hands-on, execution-focused role. You’ll be the first person in the capability, landing in a messy environment, bringing order to it and getting things done, with scope to add one or two people as it grows. You’ll work closely with Payments, Product, Finance, Compliance and Customer Operations, and with our banking and payment partners. What’s in scope - Outbound payments across SEPA, Faster Payments and SWIFT.

- Merchant settlements and payouts, including rejected and returned settlements. - Reconciliation and the investigation and clearing of breaks. - Returns, recalls and misdirected payments. - Returning withheld and residual funds to merchants after they leave Teya. - Banking and payment partner relationships, including the service levels we agree with them. - Funding and liquidity across our operational accounts, working with Treasury.