Patient Support Advocate - Pharmacy Technician - Rhode Island Licensed

About this role

💊 Pharmacy Technician - Prior Authorization & Patient Support Specialist Make a Meaningful Impact on Patient Care Are you an experienced Pharmacy Technician who is passionate about helping patients access the medications they need? In this role, you'll serve as a critical resource for patients, providers, pharmacies, and insurance companies by helping remove barriers to treatment, facilitating medication approvals, securing financial assistance, and supporting medication adherence.

If you enjoy problem-solving, patient advocacy, insurance navigation, and working in a collaborative healthcare environment, we'd love to hear from you. 🌟 What You'll Do Patient Access & Insurance Support ✅ Communicate directly with insurance companies to facilitate medication approvals. ✅ Assist patients with managing their pharmacy insurance claims. ✅ Work with clinician offices to support prior authorization requests and medication access.

✅ Research and secure financial assistance opportunities through foundations, manufacturers, and other funding sources to help patients overcome high-cost copay barriers. Pharmacy Operations & Patient Care ✅ Navigate pharmacy operating systems to input data, adjudicate test claims, process refills, and develop action plans for follow-up. ✅ Review prescriptions with physicians' offices to support optimal patient care. ✅ Communicate directly with patients via phone to support medication adherence and compliance.

✅ Collaborate closely with pharmacists and pharmacy liaisons to deliver a coordinated, high-quality patient care experience. Documentation & Process Improvement ✅ Communicate effectively across databases, electronic medical records, and email systems to document patient concerns, prior authorization status, and financial assistance needs. ✅ Maintain complete and accurate records of patient communications. ✅ Manage, organize, and update relevant data within database systems.

✅ Research and analyze information to support strategic decision-making. ✅ Apply observations and recommendations to improve operations, productivity, quality, and customer service standards. ✅ Identify trends, resolve issues, recommend improvements, and implement changes. ✅ Participate actively in process improvement initiatives. ✅ Act as a value-added business partner to stakeholders across the organization. ✅ Protect organizational value by maintaining confidentiality of information.