Parts department manager

About this role

About us : We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Landrover Chelmsford - Parts Manager Contract Type: Permanent Hours: (44 hours per week) Salary: up to £45,000 Are you looking for a career-defining role and longing to be part of something exciting? We are looking for an ambitious and talented Parts Manager to lead the aftersales team. As a Parts Manager, you will act as a role model for customer service excellence for the team, always leading by example. You'll develop long-lasting, meaningful relationships with our customers and coach and motivate the team to do so too.

You will be reporting into the General Manager and be responsible for Service Advisors, Technicians and the Parts team. This is an opportunity not to be missed! You'll be looking after a busy and professional department where your remit will be to manage all aspects of the department, ensuring a consistently high level of performance is met. From the day to day running of the Workshop, managing the Technicians / Mechanics to achieve maximum productivity, making sure that the Service Advisors are very customer focused and achieved upselling targets to budget and KPI monitoring.

Responsibilities Assist in providing guidance, training and appraisals to each of the Service team to encourage a forward-thinking attitude which will help them achieve their full potential Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience Monitor department performance against budget, identify any shortfall and implement plans to improve the performance Analyse local market statistics to identify opportunities within the territory Organise departmental forecasts and reports in a clear and timely manner Manage and own our Customer Satisfaction You will have prior experience in a similar premium automotive environment with a proven track record in transactional aftersales and delivering exceptional customer service experiences.