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Partner Performance Specialist, CS Operations

VintedKaunas, LithuaniaPosted 3 Sept 2026

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About this role

Brief info about Vinted Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third. The Vinted Group is made up of three business units that support this mission: Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories.

Our platform connects millions of members across 20+ markets, helping great items find a new life. Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces. Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe.

Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members. Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. Information about the position As our new Partner Performance Specialist , you’ll act as a central point of contact for performance-related matters for our partners that provide customer support services to the Vinted community.

Your goal is to ensure that our outsourced partners (vendors) achieve the set targets at both agent and team levels, directly impacting our Service Level Agreements (SLAs). You’ll report to a Vendor Management Lead and work closely with other Partner Performance Specialists, partners’ team management, as well as other stakeholders from the CS Operations team within the Community Support department. In this position, you’ll Be in charge of performance-related matters for the assigned Partner teams and deliver on key metrics Drive Partners to achieve continuous improvement on key performance metrics (both at agent and team level) by analysing results, identifying areas for improvement, sharing and gathering feedback and defining clear expectations for required performance levels.

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Ensure that effective action plans are in place and key deliverables are met Coordinate, attend, and lead regular performance review meetings and follow-ups (weekly, monthly, quarterly, yearly) with partner teams, covering achieved results vs. targets, improvement plans, effective collaboration, etc. Travel to Partner sites regularly and act as a Vinted ambassador by driving a culture of self-sufficiency and ongoing learning, and by strengthening partner relationships through motivation and inspiration Be in continuous sync with other CS stakeholders to ensure alignment on performance-related matters Oversee the invoicing process to ensure discrepancies are resolved swiftly and efficiently.

Drive cost-effective solutions and promote financial awareness across the function Drive and contribute to projects related to performance and/or process improvements within and across teams About you You have experience in third party/BPO management, ideally within customer service or operations. You’re highly data-driven, confident working with performance metrics, and comfortable turning insights into concrete action plans.

You have strong communication and stakeholder-management skills, and can influence without direct authority. You have strong organisational skills and can manage multiple projects, partners, and deadlines in parallel. You’re willing to travel regularly to partner sites and enjoy building relationships in person. You’re experienced in leading performance review meetings and are comfortable challenging partners while maintaining a constructive relationship.

You’re fluent in English (both written and spoken) You collaborate effectively with cross-functional teams Work perks The opportunity to benefit from our share options programme 25 working days of holiday Access to all the tools & tech needed for work Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture Private health insurance Confidential Employee Assistance Program (EAP) for you and your family Frequent team-building events A personal monthly budget for shopping on Vinted The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation A dog-friendly office In Vilnius office: gym & in-house meals at friendly prices In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast Working at Vinted Individual Learning Budget We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work We’ve adopted a hybrid workplace model where 2 days in the office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person. Equal Opportunity The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences.

At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic. The gross monthly salary range for this position is: €2.767 — €3.742 EUR

Source listing: greenhouse_vinteden

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