Parcel Point Agent

About this role

Brief info about Vinted Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third. The Vinted Group is made up of three business units that support this mission: Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories.

Our platform connects millions of members across 20+ markets, helping great items find a new life. Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces. Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe.

Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members. Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. Information about the position Vinted Go has opened its very own parcel centres in Amsterdam, Utrecht, Paris and Bordeaux, and the network is expanding.

At the centre, Vinted parcels can be collected and dropped-off by customers. As a parcel centre agent in our new parcel point in Amsterdam, you help customers with their parcels, receive and return parcel bags to drivers, and proactively communicate with colleagues to further improve the centre. In this position, you’ll Assist customers with dropping off and picking up their parcels. Facilitate drivers in the drop-off and pick-up of bags.

Provide guidance and support to customers experiencing issues with their shipments. Maintain a tidy and organized work environment. Communicate effectively with other team members to ensure smooth operation. Communicate with the representatives of other carriers shipped at the point. 7 months fixed term contract. 40h per week. About you Proficiency in English. Dutch is an advantage. Excellent customer service skills. Ability to represent a brand in a professional and friendly manner.