Remote
Owner Relations Specialist I/II/III/IV
About this role
At EQT, you won't just do a job, you'll help shape our future. Through Transparent Leadership, you'll work alongside leaders who value collaboration and ensure every voice is heard. Through Connected Impact, you'll see how your work influences critical business decisions and drives value across our operations. Through Supported Growth, you'll have opportunities to expand your skills through cross-functional collaboration, development opportunities, and career advancement.
Join our Qrew! Here is how the Owner Relations Specialist will impact our business: The Owner Relations Specialist serves as primary point of contact and support for landowners and interest owners, helping ensure inquiries are handled accurately, professionally, and in a timely manner within a high-volume service environment. This role manages landowner inquiries from intake through resolution, researches and gathers information, communicates updates and next steps, and partners across the organization to help resolve a variety of owner-related questions and requests.
The Specialist works within established Owner Relations processes and systems while balancing productivity, quality, responsiveness, and the overall landowner experience. The Owner Relations Specialist responsibilities include but are not limited to: Landowner Service & Communication Provide professional, timely, and responsive service to landowners across available communication channels. Communicate information, requirements, status updates, next steps, and resolutions clearly and effectively.
Handle complex or sensitive interactions professionally and escalate issues when appropriate. Build positive working relationships with landowners and internal business partners. Case & Workflow Management Manage landowner inquiries and assigned work from intake through resolution using established systems and processes. Gather, review, and document information necessary to research, route, and resolve inquiries. Maintain accurate and complete case records, documentation, and communication history.
Organize and prioritize workload to meet established service, productivity, quality, and responsiveness expectations. Research & Problem Solving Research landowner inquiries using available business systems, records, data, and resources. Analyze information to identify issues, determine appropriate next steps, and support resolution. Exercise sound judgment to recognize when specialized review or additional expertise is required.