Outreach Specialist, ACCESS (Remote)

About this role

📋 Description Conduct outbound and inbound outreach calls when automated workflows fail or require manual Assist patients with onboarding, clinical metric collection (e.g., height, weight, BP), and blood Deliver engagement nudges to prompt completion of outstanding care management tasks and support Manage high-volume inbound queue requests, SMS fallout, patient inquiries, and Process webform exceptions and execute timely clinical triage handoffs to RNs and Pharmacists as Meet core operational benchmarks for call volume, contact rates, conversion, and device onboarding 🎯 Requirements High school diploma or equivalent Minimum of 2 years of experience in healthcare outreach, care coordination, or telephonic patient Proven track record in high-volume environment with the ability to meet performance metrics (i.e.

Regular and predictable attendance Excellent interpersonal, verbal, and written communication skills. Strong organizational and documentation abilities. 🎁 Benefits Flexible work schedules and the ability to work remotely are available for many roles Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners Robust time-off plan (21 days of PTO in your first year) Two paid volunteer days and 11 paid holidays 12 weeks paid parental leave for all new parents Six weeks paid sabbatical after six years of service

Source listing: empllo_remote