Operations Manager

About this role

Fresh Food, Happy Dogs. We believe dogs deserve the healthiest, most natural and tastiest meals - with none of the nasties. That’s why we make FRESHly prepared food, cooked just like you would at home and delivered direct to our customers in perfect portions. As a B-Corp certified company, you’re joining a sustainable business that genuinely cares about our people, our products and our impact on the planet. Our goal is simple: to help dogs live healthier, happier, and longer lives, while leaving humans smiling after every interaction.

We’ve come a long way since our co-founders (Kev & Dave), hand delivered the very first Butternut Box. Today, we feed hundreds of thousands of hungry dogs across the UK and Europe - but we won’t stop until we’re feeding dogs everywhere. To get there, we need a team of brilliant people who share that ambition to come and work for us. 📣 A bit about the role Location: Amsterdam, Netherlands or Brussels, Belgium We’re thrilled to continue growing Butternut Box across the Benelux region.

We’re searching for an inspirational Operations Manager / Operations Specialist based in either Amsterdam or Brussels who will play a critical part in managing our regional third-party fulfilment operations while staying true to our core values of care, quality, and customer delight. This role is about building, leading, and growing. You’ll own the relationship with our 3rd party order fulfilment partners and our last-mile delivery providers across the region.

This isn’t just a job; it’s an opportunity to reshape the pet industry in Western Europe and make tails wag nationwide. As our Operations Manager, you’ll have the opportunity to scale our existing Benelux footprint, making a real difference for dogs and their owners. 📋 A bit more detail In this role, you can expect to… Take responsibility for Butternut's operational performance in the Benelux market, ensuring we deliver a best-in-class experience to our customers.

Work closely with Marketing and Sales teams to run S&OP sessions, ensuring perfect alignment between supply and demand numbers. Partner with the Customer Love team to drive operational improvements based directly on customer feedback. Set up and manage day-to-day operations with our regional third-party fulfilment partner(s), overseeing receiving finished goods, picking, packing, and dispatching customer orders. Oversee last-mile delivery performance management to ensure timely, accurate, and fresh deliveries to our customers' doors.