Office Manager

About this role

In a nutshell As the Office Manager for our Picnic HQ in Amsterdam, you are the strategic brain and operational heart of our working environment. With 650 employees and a dedicated 22-FTE in-house office team, you will be responsible for our entire office and hospitality operations. We are looking for an entrepreneurial hotelier: You take full ownership of the daily operations (Office management & reception, kitchen, bar & barista, cleaning & maintenance) while simultaneously developing the long-term facility strategy.

You will calculate business cases, optimize processes, set strict boundaries to reshape office culture, and lead your diverse team toward operational excellence. Tricks of the Trade Strategy & Process standardization: Take ownership of the facility strategy. Investigate and calculate future operational models (e.g., premium in-house vs. outsourced), write strategic proposals including ROI, and implement data-driven solutions to fix bottlenecks (like barista queues).

Daily operations & Team leadership: Manage, coach, and motivate our diverse, 22-FTE in-house team consisting of receptionists, chefs, baristas, cleaners, and handymen. You optimize scheduling to ensure high productivity and minimal overtime. Culture & Quality governance: You are the agent for our office culture. You implement a 'high hospitality, high responsibility' mindset where employees take ownership of keeping their workspace and kitchen clean, while you maintain top-tier quality across daily lunches, events, and office hygiene.

Financial & Supplier management: Take full P&L ownership for F&B, cleaning, and office events. Steer on cost-per-FTE, waste reduction, and act as the tough negotiator for external facility suppliers and service partners. About you… A Bachelor's degree (HBO/WO) in Hotel Management, Facility Management, or equivalent experience. 5+ years of leadership experience in a dynamic, high-volume hospitality environment (e.g., Hotel Operations Manager, F&B Manager, or Boutique Hostel GM).

Fluent in English & Dutch; Spanish is a plus Bias for action: you proactively find bottlenecks and act on it High-energy, hands-on, and a strong “can-do” mentality Strong communicator: from Kitchen floor to leadership Fixer mindset: you own problems through to implementation Picnic Perks 🥗Fresh Lunch, coffee, and snacks Our offices are equipped with fully-fledged coffee bars and a kitchen and chefs. They prepare delicious fresh and warm lunches every day so you can keep your energy up.