O2C Specialist - Credit Control DACH

About this role

Company Overview We are a dynamic and forward-thinking customs services provider, committed to delivering exceptional customs solutions to our clients. With a strong focus on operational excellence, we are looking to strengthen our finance team by hiring a meticulous and proactive O2C Specialist - Credit Control to support our operations in DACH region. Position Summary We are looking for a detail-oriented O2C Specialist Credit Control to join our Finance team at Customs Support Group.

In this role, you will be responsible for executing end-to-end billing activities within the Order-to-Cash process, ensuring invoices are issued accurately and on time while delivering excellent support to both internal and external stakeholders. You will play a key role in maintaining billing accuracy, resolving invoice-related issues, supporting month-end activities, and contributing to process improvements across the billing function.

To be successful in this role, you should have a solid understanding of billing processes, strong analytical skills, excellent attention to detail, and the ability to work effectively in a fast-paced, international environment. Key Responsibilities: Primary focus is the collection of receivables from our customers by actively contacting customers by phone and email. Support our customers and our internal operations team with information about receivable positions and invoices.

Agree payment arrangements with customers and document these Manage external debt collection processes Support in the preparation and analyses of periodic reports and overviews Contribute to the continuous improvement of the company’s credit management processes. Ensure invoices are issued accurately and within agreed service levels and contractual requirements. Collaborate closely with Sales, Operations, Customer Service, Finance, and IT teams Support month-end closing activities Maintain compliance with internal controls, company policies, and audit requirements.

Identify opportunities for process improvement, standardization, and automation. Support system enhancements and ongoing implementation of Microsoft Dynamics Business Central. Contribute to continuous improvement and transformation initiatives within the O2C function. Requirements: Minimum 3 years of experience in credit management roles ; Order-to-Cash, Accounts Receivable, or Finance Operations. Experience in a shared services (SSC) or international environment is considered an advantage.