Remote
Money Movement Operations Analyst 1
About this role
To maintain a strong connection with our members and local communities and better understand their unique needs , we are currently considering applications from candidates residing in Oregon and Washington for all open positions. We appreciate your understanding as we focus our hiring efforts in these specific regions. And, we encourage all qualified candidates from these states to apply, as we look forward to learning more about your unique skills and experience ! Job Overview: Supports accurate, timely, and compliant processing, research, and resolution of routine money movement transactions.
Provides first-level operational support across assigned payment functions, follows documented procedures and controls, maintains clear records, and escalates complex, high-risk, or time-sensitive matters to the appropriate partners. This is a limited duration position, 11 months maximum. Where You Will Work: Remote role open to candidates residing in Washington (WA) or Oregon (OR). Travel is not required. When You'll Be Working: 7am to 5:30pm availability, Monday through Friday.
Rotating Saturdays, 9:15am to 1:45pm. Pay Range: The target hourly pay range for this position is $20.56 - $23.37. The full hourly pay range is $19.73 - $29.59. Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant.
Incentives are performance based and targets vary by role. What You’ll Do: Provides first-level support for Money Movement inquiries received through calls, chats, emails, service requests, and other approved intake channels. Reviews incoming requests for completeness, urgency, risk, member impact, and appropriate routing or escalation. Researchs routine transaction questions and exceptions using internal systems, documented procedures, and established controls.
Supports assigned ACH activities, including research, setup or change requests, stop payment support, report review, and exception follow-up. Supports assigned check, draft, remote deposit capture, and inclearing activities, including research, file support, stop payment support, and exception documentation. Assists with wire-related inquiries by gathering required information, reviewing supporting documentation, monitoring request status, and escalating concerns as needed.