Military Service Coordinator (MSC)

About this role

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 11/04/2026. TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee, you must meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position, you must have served 52 weeks at the GS-09 level. The grade may have been in any occupation, but must have been held in the Federal service.

Submit an SF-50 showing your time-in-grade eligibility with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate that you have one year of time-in-grade, as required by the announcement. In this case, you must provide an additional SF-50 that clearly demonstrates one year of time-in-grade. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below: To qualify for the GS-11 grade level, you must have one year of specialized experience equivalent to the GS-09 level or higher.

Specialized experience is defined as interpretation or application of laws, regulations, or procedures to analyze evidence to make determinations and research routine issues to resolve discrepancies. Examples of experience include, but are not limited to: Positions involved in assisting Veterans with claims applications Technical assignments related to claims or benefits processing or eligibility determinations. Counseling customers and/or Veterans, their dependents and their beneficiaries regarding their benefits; Serving as a liaison between government personnel (inside and outside the organization), representatives of business and industry, trade and professional associations, the media, or the public; Analyzing submitted claims and initiating action to obtain all required evidence to support the claim; Conducting comprehensive discharge briefings to large groups.

Quality assurance or auditor functions Claims processing for: A state or federal agency, Insurance company, Worker's Compensation, Disability Retirement, or Pension Program. Human Resources positions which involved determining employment qualifications, job classification, or determining eligibility for benefits. Education Substitution: Applicants may substitute education for the required experience. To qualify based on education, you must have a Ph.D.