UK remote
Microsoft Dynamics 365 Support & Development Consultant
About this role
Are you passionate about Microsoft technologies and looking to develop your career within a leading Microsoft Partner? We’re looking for a Microsoft Dynamics 365 Support & Development Consultant to join our growing Microsoft capability. You’ll work with mid-market and enterprise customers across a range of sectors, delivering and supporting solutions across Microsoft Dynamics 365 and the Power Platform . This is a varied role combining development, application support and customer engagement .
You’ll be involved throughout the solution lifecycle, from understanding requirements and designing solutions through to development, implementation, upgrades, migrations and ongoing support. You Will: Design, develop, configure and support Microsoft Dynamics 365/CRM solutions . Develop Plugins, Custom Workflow Activities and integrations using C#/.NET . Configure and extend Dynamics 365 using both custom development and out-of-the-box capabilities.
Build and support solutions using Microsoft Power Platform and Power Automate . Troubleshoot and resolve complex Dynamics 365 application and integration issues. Support Dynamics 365 upgrades, migrations and releases . Work directly with customers to understand business and technical requirements. Translate requirements into clearly defined technical tasks, solutions and deliverables . Manage application incidents, requests and escalations within agreed SLAs .
Work within ITIL-aligned service management and managed-services processes . Provide technical guidance and contribute to the successful delivery of multiple customer projects and workstreams. Identify opportunities for continual improvement across customer solutions and services. Must-Have: Strong technical experience with Microsoft Dynamics 365 CRM/Customer Engagement . Hands-on development experience with C#, .NET and JavaScript .
Experience developing Dynamics 365 Plugins, Custom Workflow Activities and integrations . Good knowledge of Microsoft Power Platform , particularly Power Automate . Experience supporting and troubleshooting business-critical Dynamics applications. Previous experience within an application support or managed services environment . Good understanding of IT service management, incidents, changes and SLAs . Desirable ITIL Foundation certification .