Mental Health Support Worker (Crisis) – Cafe & Helpline

About this role

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope , Courage , Togetherness , and Responsiveness , and want to help others build resilience and manage their wellbeing, we’d love to hear from you. Nightlight Crisis Café/Helpline Support Worker Reference: 389 Responsible to: Nightlight Crisis Café/Helpline Coordinator Contract: Permanent Hours: Part-Time.

Between 15 hours – 30 hours per week Work Pattern: 17:30 – 01:30, working across a 7-day flexible rota including some weekends Salary: £26,000, increased to £26,775 following successful probation (pro-rata for part-time) Working base : Watford, Stevenage, Ware or Hatfield Crisis Café (with expectation to travel to other sites where necessary, with mileage paid when not working at base). About the Role You will be a key member of the staff team delivering the Nightlight Mental Health Crisis Services.

Taking part in a rota covering 7 days per week, ensuring the delivery of high-quality crisis support, and instilling Hertfordshire Mind’s values throughout the Crisis Cafe/Helpline services. Working closely with other staff such as the Service Manager, Team Leads, Coordinators, Support Workers and volunteers in order to ensure services are of the highest quality and to support the continued growth and development of the service.

About the Nightlight Service Hertfordshire Mind’s Nightlight Service (Cafés, Helpline, 24/7 Crisis House, A&E Liaison service and Daylight provision) is proud to provide urgent support, crisis intervention, and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways. We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our Helpline, Cafes and 24/7 Crisis House.

We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our diverse team, you will work closely with service users in crisis, by using a person-centred approach to ensure that everyone is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.