Medical Support Specialist - Permanent Night Shift (Remote)

About this role

About Eucalyptus We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care. Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians.

Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. Our Growth Story: Supporting patients living with obesity across our 5 markets Received selective NICE endorsement to provide services to the NHS Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada.

About the role (What you’ll be doing) The Medical Support team is at the heart of Eucalyptus and our brands. The team thrives on making every patient feel uniquely cared for and ensuring our Prescribers and fellow team members can rely on us. Operating a range 8 hour night shifts between the hour or 1900hrs to 0700hrs. Key Responsibilities: Triaging asynchronous medical enquiries efficiently to ensure excellent patient safety and overnight care is provided; Providing outstanding medical advice to patients at scale (by email and phone), which creates lasting impressions because of its depth and personalisation; Responding to medical incidents within agreed SLAs; Assisting in the creation of medical knowledge centres that empowers our Patient & Medical Support teams to provide deeper and more personalised patient experiences; Proactively engaging with patients throughout their treatment journey; Working closely with a team of Medical Support Specialists to assist in building processes and systems that get better over time; Being a critical point of contact for our Eucalyptus prescribers, Health Coaches and other teams.